Created by Grant Harris, MBA, CDE® — Keynote speaker and Human-Centered Performance strategist.

Is this a people problem — or a process problem?

A 7-question check for HR and L&D leaders who need managers to stop misreading talent inside everyday performance, communication, and retention decisions.

Problem Statement

Most workplace systems push leaders to ask:

Who failed?

Better leaders ask:

What part of the process made this outcome possible?

That question matters because many workplace problems get mislabeled as people problems too early.

What this scorecard helps you notice

Use this scorecard when your organization is seeing repeated issues such as:

• Performance concerns
• Communication breakdowns
• Manager frustration
• Retention risk
• Team friction
• Role confusion
• Repeated “not a fit” conclusions